What Is Macy’s Return Policy? A Complete Guide for Hassle-Free Returns

Shopping at Macy’s is always a great experience, but what happens if you need to return an item? Understanding Macy’s return policy ensures a smooth and hassle-free process. Whether you bought something online or in-store, this guide covers everything you need to know—from time limits and conditions to refund methods and exceptions.

Macy’s Return Policy: Key Takeaways

Before diving into details, here’s a quick overview:

• Standard return window:90 days for most items (30 days for luxury brands, electronics, and Last Act items).
• Return methods:In-store, by mail, or via pickup (for large items).
• Proof of purchase required:Receipt, packing slip, or order confirmation.
• Refund options:Original payment method, Macy’s gift card, or merchandise credit.
• Special cases:Furniture, mattresses, and rugs have different policies.

Now, let’s break it all down.

How Long Do I Have to Return an Item to Macy’s?

Macy’s standard return window is 90 days from the purchase date for most items. However, some products have shorter return periods:

• Luxury items(e.g., designer handbags, watches): 30 days
• Electronics(e.g., tablets, headphones): 30 days
• Last Act clearance items:30 days
• Furniture, mattresses, and rugs:30 days (unused & in original packaging)

Pro Tip: Keep your receipt or order confirmation to avoid delays. Without proof of purchase, Macy’s may offer store credit at the lowest selling price.

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How to Return an Item to Macy’s

Macy’s offers three return methods for convenience:

1. In-Store Returns

The easiest way to return an item is by visiting any Macy’s store. Simply bring:

• The item (unused, with tags)
• Original packaging (if applicable)
• Receipt, packing slip, or order number

Benefits: Instant refund (if eligible) and no return shipping fees.

2. Return by Mail

If you prefer mailing your return:

1. Log in to your Macy’s account or visit the Macy’s Returns page.
2. Follow the prompts to generate a prepaid return label.
3. Pack the item securely and attach the label.
4. Drop it off at a USPS or UPS location.

Note: Some items (like large furniture) may not qualify for mail returns.

3. Curbside & Large Item Pickup

For bulky items (e.g., furniture, mattresses), Macy’s offers scheduled pickup returns. Contact customer service at 1-800-289-6229 to arrange a pickup. Discover Women’s Shoe Shopping Guide.

Macy’s Refund Policy: How and When Will I Get My Money Back?

Once Macy’s processes your return, refunds are issued based on the original payment method:

• Credit/debit cards:3–7 business days
• PayPal:3–5 business days
• Macy’s gift card:Immediate
• Cash purchases:Refunded via check (may take up to 14 days)

Exceptions:

• Final sale items (marked “non-returnable”) cannot be refunded.
• Personalized or engraved items are typically non-returnable.

Macy’s Return Policy Without a Receipt

Lost your receipt? You can still return items, but with conditions:

• Store credit only(at the item’s lowest recent selling price).
• ID verification requiredto prevent return fraud.
• Limit of $100 in non-receipted returns per year.

Workaround: If you used a Macy’s account or credit card, associates can often look up your purchase.

Special Cases: Furniture, Mattresses, and More

Some categories have unique return rules:

Furniture & Mattresses

• Must be unused and in original packaging.
• 30-day return window.
• $99 pickup feefor large items (waived if exchanging).

Beauty & Fragrances

• Gently used itemsmay be accepted within 180 days (varies by brand).

Wedding Registry Items

• Extended 180-day return windowwith gift receipt.

Macy’s Holiday Return Policy 2024

For purchases made between November 1 – December 31, 2024, Macy’s extends the return deadline to January 31, 2025. This applies to most items (excludes electronics, luxury goods, and Last Act clearance).

Frequently Asked Questions (FAQs)

1. Can I return online purchases to a Macy’s store?

✅ Yes! Bring the item and packing slip to any Macy’s location.

2. Does Macy’s accept returns after 90 days?

❌ No, unless it’s a holiday purchase (extended to January 31).

3. Are Macy’s Backstage items returnable?

✅ Yes, within 90 days with proof of purchase.

4. What if my item is damaged or defective?

Contact Macy’s customer service (1-800-289-6229) for a replacement or refund.

5. Can I exchange an item instead of returning it?

✅ Yes! Exchanges are free in-store or online.

Final Tips for a Smooth Macy’s Return

• Keep tags & packagingfor an easier return process.
• Track your returnonline using the order number.
• Check for recalls or exceptions(e.g., Apple products may have different rules).

Ready to Make a Return? Start Now!

Now that you know Macy’s return policy, you can shop with confidence. Whether returning in-store, by mail, or scheduling a pickup, Macy’s makes it simple.

Need help? Contact Macy’s Customer Service at 1-800-289-6229 or visit macys.com/returns.

Happy Shopping (and Returning)!

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